You may advance in the call center to become a "level 2" advisor which comes with a measly $2k/year or so pay raise, with the additional responsibility that you must be on call for 24 hours at a time a few weekends per month. At least you are granted an hour-long lunch. They have started requesting that people use the bathroom less frequently, as well. Like many call-center employees, you are tied to the phones. You then must book their airfare from their home airport (some as obscure as, say, Fayetteville AK) to airports around the world, some of them regional airports. The steps required on every single call total about 7 minutes or so, which is already half of the call. They paradoxically request quality and attention to detail on every single call, while simultaneously requesting this absurdly low call length. In order to gain a measly $200 incentive, you must not only meet that 12-16 minute mark average for the entire month, in addition to other relatively east to attain goals. Airfare booking can be very complex, and 25 minutes is a more reasonable expectation for a call from start to finish. There is an arbitrarily-picked call-length limit of 12-16 minutes on air calls. There are some incentives for agents, but the goals are difficult to attain without sacrificing quality. We do not make commissions at Road Scholar. While we were not entirely scripted in our dialogue like many other call centers, it was still a stressful and underpaid position. Learn more at was in a call-center role at Road Scholar for a little over a year. Road Scholar educational adventures are created by Elderhostel, the world leader in educational travel since 1975. Because it started as Elder Hostel, its clientele skews older. It offers thousands of programs in more than 100 countries and 50 states. Road Scholar is an amazing organization that provides high quality educational group tours. Road Scholar is the nation’s largest not-for-profit educational travel organization for adults – a true university of the world. For more information about Road Scholar’s Grandparent and Family Programs, please visit /grandparent or call (800) 454-5768. We’ve already surpassed 1,500 enrollees for 2022.”įor the safety of all, adults must be fully vaccinated and non-vaccinated grandchildren will need to show proof of a negative COVID-19 test in order to attend a Road Scholar program. Interest is well beyond what we saw in 2019. “Next year, we will offer 57 Grandparent and Family programs and 234 departure dates,” said Mr. While Road Scholar educational adventures begin to operate again this July, plans are underway for even more Grandparent and Family programs in 2022.
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